FAQ (Internet Banking)

Yes, EBL Mobile Banking/SMS banking Services are benefited to all the existing customers of Bank.

 Application Mode:

1. Balance inquiry
2. Transaction inquiry

• Mini Bank Statement

1. Fund transfer to self linked account and third party account
2. Utility bill payment
3. Password change requests

• E-Sewa transfer
• NTC/NCELL top up

1. General inquiry (ATM location, Branch inquiry, Exchange rate inquiry)

SMS Mode:

1. Balance inquiry
2. Transaction inquiry

• Check status inquiry

1. Fund transfer to self linked account and third party account
2. Utility bill payment
3. Password change requests

Mobile Banking/SMS banking services is simple and convenient way of banking anytime and anywhere services to the customers through Bank’s Mobile Application “EBL Touch-24”

Any banking activity done through mobile is called as Mobile banking whereas SMS    Banking is a type of service provided by banks.

Mobile banking (also known as M-Banking, SMS Banking etc.) is a term used for banking services through mobile phone via mobile App “EBL Touch-24”.

Any fraudulent or disputed transaction using the debit card on your account can be reported at our customer care hotline number (01-4418878) or any EBL branch. We will scrutinize this transaction and update you on the same. If the transaction is unsuccessful, it will be reversed to your account.

You can visit the nearest branch and request for a new debit card.

Yes, you should apply for a new debit card by visiting your branch before the expiry of your current debit card.

In case of loss of debit card, you can call our Hotline Numbers +977-1-2044142 or +977-014443377 ext. 2011, 2012 & 2013 to immediately block your Debit Card.