FAQ
If you notice a debit card transaction on your account that you did not authorize, please report it immediately by contacting our Customer Care at 01-5970118, Toll Free 16600171718 (NTC) or 18102171718 (NCELL), or by visiting your nearest EBL branch. Once your report is received, we will investigate the transaction and keep you informed of the outcome.
You can visit the nearest branch and request for a new debit card.
Yes, you should apply for a new debit card by visiting your branch before the expiry of your current debit card.
In case of loss of debit card, you can call our customer care hotline number 01-5970118, Toll Free No: 16600171718 (NTC) / 18102171718 (NCELL) or you can block the linked card immediately from your Mobile Banking App.
If POS terminals are enabled for PIN authentication, you will be asked for PIN. You will need to enter your debit card PIN and complete transactions. However, in rest of POS, no PIN will be required.
The validity of the card is 4 years. The expiry date of the card shall be written in card itself in case of embossed card.
If your card is not working, contact us at our Hotline Numbers +977 012044142 or visit your nearest branch. We will assist you to identify the problem with the debit card.
Yes, you can use your debit card for online payments. However, please ensure that your card is enrolled in 3D Secure (3DS) and is enabled for e-commerce (eCom) transactions.
Card Replacement/Reissuance : NPR 250.00
PIN Reissuance Charges : NPR 100.00
Card Issuance Charge : NPR 400.00
Renewal Charges : NPR 400.00
ATM Transaction Fee (Annual) : NPR 400.00
SMS Alert Charge (Annual) : NPR 200.00