अक्सर सोदिने प्रश्नहरू

The transaction limits are as under:

Transaction Limit                                                                                     Nepal                           India

Max. Withdrawal limit per transaction at ATM                      NPR 20,000.00              INR 10,000.00

Daily Cash withdrawal limit at ATM                                          NPR 50,000.00              INR 15,000.00

Daily purchase limit at POS (Visa card)                                   NPR 4,00,000.00          INR 1,00,000.00

The above limit may change from time to time.

No, there is no fee for using your Debit Card at a retail outlet for purchase transactions.

When you are ready to check out from a retail store, produce your card to make the payment.

Step1: The merchant dips or swipes your card at a Point of Sale (POS) terminal.

Step2: The merchant enters the transaction amount on the POS terminal and verify the transaction amount.

Step3: The POS machine will prompt* for the debit card PIN to be entered by you. Please do not disclose your debit card PIN to the merchant.

Step4: Once you enter the correct PIN and sign the charge slip, the transaction is confirmed and completed andtransaction amount will get deducted from your bank account.

Step5: Ensure that the debit card is returned to you.

*All POS machines may not prompt you to insert PIN. Only those machines that are compliant with EMV technology ask for the PIN.

Yes, NRB has made subscription of SMS alert mandatory for all debit card owners. You will receive SMS alerts for all card transactions to your mobile number registered with the Bank. If you have not registered your mobile number for SMS alert, please visit at your nearest branch and register it mandatorily.

No, as per NRB guidelines supplementary/additional card cannot be provided.

You can set/reset your PIN from ATM, where OTP will be delivered during the PIN set transaction.

You can attempt PIN for three times and if attempted PINs are incorrect, your card / PIN would be temporarily blocked. If you remember PIN, you can contact with bank branch for refreshing/activating PIN again and attempt transactions with same PIN. However, if you have forgotten your PIN, please contact your bank branch to get new PIN.

Yes, setting or changing your PIN is a mandatory step to activate your debit card after receiving it. You can change your debit card PIN by selecting the PIN Change option at any EBL ATM.

CVV refers to Card Verification Value, which is a three-digit code printed on the reverse of the card. This value is required as a form of authentication for online transactions.